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Satisfaction is king and if you don’t believe that, look to Netflix.  If you fail to take customer satisfaction into consideration, if you don’t give your customers a great experience, they don’t come back.  It’s really that simple.  And surprisingly, price won’t necessarily bring them running back to you in droves either. These are some of the surprising findings from the ForeSee-E Retail Satisfaction Index that Brent Leary explores with Larry Freed of ForeSee in this interview.
Small Business Trends: Can you tellRead MoreFrom Small Business TrendsLarry Freed of ForeSee: A Hard Lesson in Satisfaction Read more

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The decision of whether to build or buy a business is only one of the choices you’ll face as you begin your entrepreneurial career. Here’s a look at some news and resources you might find enlightenine
Business Basics
Will you build or buy your business? Small Business Trends founder Anita Campbell shares this post on the decision very entrepreneur faces when considering whether to build or start frm scratch. UPrinting.com
10 tax tips from the IRS. Before long, tax season willRead MoreFrom Small Business TrendsWill You Build or Buy Your Business? Read more

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It’s that time of year when everyone is making New Year resolutions to improve their lives in the months ahead, from health to relationships to finances. Another worthy consideration is how to make your business (and life in general) eco- friendlier in the year ahead.

Last month, I featured some green business trends, such as eco-packaging and nonprofits helping businesses with sustainability, which might offer some inspiration. But here are four steps toRead MoreFrom Small Business Trends4 Ways to Boost Your Green Business Efforts in 2012 Read more

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Could 2012 be the year for your small business? Your friends at Small Business Trends have pieced together this beginning of year roundup to share some inspiration.
Resolutions
12 resolutions to change your business. Here are 12 resolutions that Barry Molt claims will have a transforming impact upon your business. From how you hire and fire to how you use social media, how will your business be changed today? Open Forum
A new approach in 2012. Maybe those big sweeping resolutions areRead MoreFrom Small Business TrendsMake Your Business Better in 2012 Read more

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This list of contests, competitions and awards for small businesses is brought to you every other week as a community service by Small Business Trends and Smallbiztechnology.com.
Also, if you’ve entered and won a contest or award listed here, let us know so we can share your news.
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Trusted Business – Earn a Green Shield
Ongoing
Be one of the first 50Read MoreFrom Small Business TrendsStart The New Year By Applying for Contests and Awards Read more

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This list of contests, competitions and awards for small businesses is brought to you every other week as a community service by Small Business Trends and Smallbiztechnology.com.
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Forbes List of America’s Most Promising Companies
Entries currently open
Forbes wants to shine a light on high-growth, privately held companies with brilliant prospects. Forbes — with help from CB Insights’ Beacon software — hasRead MoreFrom Small Business TrendsMore Contests for Growing Companies Read more

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Please don’t overlook this book because you don’t want to sell your business, or don’t want to sell it in the near future.
In fact, the book is just as valuable to small business owners who are looking to make their businesses better, and don’t want to sell.
Bo Burlingham, in his Foreword of Built to Sell, by John Warrillow, says it best:
“The point is that the best businesses are sellable, and smart businesspeople believe that youRead MoreFrom Small Business Trends“Built to Sell” – Even Better If You Don’t Want to Sell Read more

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Social media has made it cheaper and easier for small business owners to market their companies. Now, social media companies might be making it easier for small businesses to raise capital, too.
Back in January, I posted on Small Business Trends about the rise of crowdfunding as a possible solution for small business owners seeking financing. Closely related to peer-to-peer lending sites, such as Prosper.com, crowdfunding goes one step further. While peer-to-peer lending focuses on individualRead MoreFrom Small Business TrendsSmall Business Financing Might Get Easier If SEC Eases Crowdfunding Regulations Read more

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Social media, especially in small business circles, is showing its age. It isn’t so shiny and new any more. Instead social media has become part of the landscape and is now being embedded into everything from sales to marketing and more. Small businesses who haven’t yet, will be getting on board. Are you leading the way or lagging behind? Social media will soon become how most people do business.
Trends
Is social media mainstreaming. One of the medium’s lead proponentsRead MoreFrom Small Business TrendsSmall Business News: Social Media Mainstream Read more

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The first wave of reaction from retailers to Groupon was overwhelmingly positive. Where else could you get hundreds of people to buy from your business so easily?  The second wave wasn’t so positive. Businesses were losing money on the deals, and didn’t have the staff to accommodate the customers.
So where do we fall now? Is Groupon inherently evil, or is it a fantastic marketing tool? The answer, I’m afraid, is up to you.
Read more

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