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Satisfaction is king and if you don’t believe that, look to Netflix.  If you fail to take customer satisfaction into consideration, if you don’t give your customers a great experience, they don’t come back.  It’s really that simple.  And surprisingly, price won’t necessarily bring them running back to you in droves either. These are some of the surprising findings from the ForeSee-E Retail Satisfaction Index that Brent Leary explores with Larry Freed of ForeSee in this interview.
Small Business Trends: Can you tellRead MoreFrom Small Business TrendsLarry Freed of ForeSee: A Hard Lesson in Satisfaction Read more

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